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Privacy Policy

Last updated: 5 July 2025

At GlimmerPebble, we respect your privacy. We only collect the data we need to process your order, communicate with you, and make sure your experience is smooth. We don’t sell your personal data, and we don’t share it unnecessarily. Most of our products are printed and shipped by Gelato, a trusted third-party provider that meets EU data protection standards.

This Privacy Policy explains how your personal data is collected, used, and stored when you visit or purchase from our site.

1. What We Collect

When you shop with us or get in touch, we may collect:

  • Your name, email, shipping and billing address, and phone number

  • Payment method details (processed securely via our payment provider – we don’t store card numbers)

  • Order history, preferences, and any saved custom designs

  • Communication records, including customer service interactions

  • Tracking info (like cookies or pixel data) to improve our website’s performance and marketing

2. Why We Collect It

We use your personal data to:

  • Process your orders and deliver your items

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our site and service

  • Meet legal obligations (e.g. fraud prevention, tax records)

We do not use your information for any purpose unrelated to your order or customer experience.

3. How We Share It

  • We only share your data when it’s necessary to:

  • Fulfil your order through Gelato’s network of printers and delivery partners

  • Process payments securely via third-party providers (e.g. Adyen)

  • Send marketing emails (only if you’ve opted in – and you can unsubscribe any time)

  • Gelato acts as our data processor and stores your order info securely on GDPR-compliant servers. If your order is printed outside the EU, standard contractual clauses apply to protect your data.

  • We do not sell your personal data.

  • Items returned without contacting us first

4. Your Rights (Especially if You're in the EU or UK)

  • You have the right to:

  • Access the personal data we hold on you

  • Correct or update your details

  • Ask for your data to be deleted (except where legally required to keep it)

  • Request a copy of your data (data portability)

  • Object to marketing or certain types of processing

  • To exercise these rights, email us at glimmerpebble@gmail.com

5. Cookies

  • We use cookies and similar technologies to:

  • Make our website work

  • Analyse site traffic

  • Improve your shopping experience

  • You can manage your cookie settings through your browser or by adjusting your preferences on our site’s cookie banner.

6. Security

We take security seriously. All data is transmitted using encryption (SSL), and stored securely by our partners. Your payment details are handled through secure gateways—we never see or store full card information.

7. Data Retention

We only keep your personal data for as long as necessary to process your orders, support you, or meet legal obligations (e.g. accounting and tax requirements).

8. Third-Party Links

Our site may link to other websites or tools (like Dropbox). We’re not responsible for their privacy policies. Always check theirs before sharing your info.

9. Updates to This Policy

We may update this Privacy Policy from time to time. If we make changes, we’ll update the “Last Updated” date at the top of this page. For major changes, we’ll notify you directly.

10. Contact Us

Questions? Concerns? Want to request or delete your data?

Email us on: glimmerpebble@gmail.com

If you’re in the EU/UK and think your data rights haven’t been respected, you also have the right to lodge a complaint with your local data protection authority.

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