Refund Policy

All GlimmerPebble items are made to order, especially for you. Because of this, we do not accept returns or exchanges unless there’s a fault with the item. Please read below for full details.

Made-to-Order Items

Each item is custom printed and produced once your order is placed. For this reason, we cannot accept returns for change of mind, wrong sizes ordered, or personal preference.

Damaged or Faulty Products

If your item arrives damaged, defective, misprinted, or clearly not as described, please contact us within 30 days of receipt. We will work directly with our print provider (Gelato) to investigate and resolve the issue—either by replacing the item or issuing a refund.

To start a claim, please email us at [your email] with:

Your order number
A clear photo of the item
A short description of the issue

What We Can’t Accept

Returns due to personal taste, style, or size choice
Returns after 30 days
Returns of used or washed items
Items returned without contacting us first

We appreciate your understanding and support of our small-batch, independent print process. Every piece is printed just for you—and we want to make sure it’s right.

*Some limited edition or pre-made items may be eligible for return. If so, return instructions will be clearly listed on the product page.